A mother of two is seeking compensation from Virgin Australia for refusing to board the family on a flight because her two-year-old son had lost his shoes.
Karen Darley and her children, aged two and four had flown from Canada to Brisbane, where they waited to catch a Virgin Australia flight to Townsville.
But Ms Darley was told they could not board the domestic flight unless she found shoes for her youngest son, who had misplaced them.
She was told that wearing shoes was required by the Civil Aviation Authority (CAA).
After missing their flight, the airline agreed to switch the family on another flight without a change fee after finding a pair of shoes in lost property. But the airline then had to charge Ms Darley more than $800 for a new flight, news.com.au reports.
Ms Darley is seeking compensation from the airline for the cost of the second flight, plus more than $400 paid for the first flight.
A spokesperson for Australia’s safety regulator, the Civil Aviation Safety Authority (CASA) said: “CASA recommends that all passengers wear shoes on board. There is no regulation for wearing shoes, but airlines can set their own policies.”
Virgin Australia could not be reached for comment at the time of reporting.