AirAsia to charge airport check-in fee from September 21

A 10 ringitt (£2.20/US$3.30) surcharge will apply to customers checking in manually on AirAsia and AirAsia X flights.

AirAsia to charge airport check-in fee from September 21

AirAsia has announced plans to charge customers a fee to use a staffed check-in counter, for flights booked from September 21.

The 10 ringitt (£2.20/US$3.30) surcharge will apply to customers checking in manually on all AirAsia flights.

AirAsia’s low-cost long-haul sister carrier, AirAsia X will also impose the fee, except at airports in Tokyo (Haneda) & Osaka (Kansai) in Japan, Seoul (Incheon) in Korea and Tehran (Imam Khomeini) in Iran.

AirAsia said the move was designed to encourage customers to check-in online and offset rising fuel costs.

Customers can still check-in online and at self-service counters for free.

The decline of the check-in kiosk

Web check-in – which is widely offered by airlines – has cut long lines at the airport and led to a gradual decline in the traditional, staffed check-in desk as we know it.

The check-in process has become a stable source of income for Europe’s largest budget airline, Ryanair, which has phased out check-in desks at airports, and requires customers to check in online for a €6 fee, per person per one-way flight.

The carrier has caused controversy by requiring customers to print out their own boarding passes, or pay a £40 (€40) ‘re-issue fee’ if they arrive at the airport without one. Ryanair says the measures pass the savings on to passengers in the form of lower fares.

Other major airlines are dispensing with the passenger’s need to check in altogether on certain flights – instead completing the process automatically at the time of booking.

Air France customers who book direct economy flights within Europe or between Europe and Africa via the airline’s website can skip the check-in process altogether, and opt for a boarding pass to be sent via email or SMS 30 hours before departure.

Air New Zealand allows domestic passengers in New Zealand to skip check-in, as seating allocation and boarding passes are issued at the booking stage.

And Continental passengers are automatically checked in on return flights, with boarding passes e-mailed, faxed or sent to the passenger’s mobile phone 24-hours before departure.

What others have said

  1. We check in means traveling lots easier especially when you’re new to the city and can not really measure time to get to the airport (somehow happens?), you could check in 2 days before leaving…convenient.
    But not all city had the web check in system works. I’ve been trough one in Palembang Sumatra-Indonesia, i had to do the long queue mixed with people who did the manual check in-very annoying. I already told the officer i did the web check in already but still, long queue.
    Wish Air Asia improve their service to all of their check in area EVERYWHERE, in any country.


  2. I am totally against this whole idea and think it won’t last for a long time. Being a low cost airline how can you expect passengers to pay a fee for check-in as well ?? You already do it for services such as baggage drop and when requesting for meals.

    You might say that u want to reduce staff cost but if customers are not happy will u gain any profit ? I am sure passengers will now go for other airlines and I have already seen their comments of dislike for this move.
    See this:

    Hang on Air Asia. I am pretty sure your flying days are numbered. maybe your boss might have to play football end.

    Cheers !!

    • You need service means you need to pay for it.If you don”t wann’t to pay for that service then you can opt for WEB CHECK IN and print the boarding pass.Simple..same goes to restaurant,hotel and others where they charge you SERVICE TAX.We are living in a modern world where we can’t expect free thing in our life anymore.That’s the business model of “Low Cost or Budget”.

  3. This is a good move in the perspective of the air line as i believe their main objective here is to reduce staff cost at airports thereby reducing the airport handler fee. But i should say in a customer point of view they should exempt this deal for the old.
    I believe they struggle with technology and to be charging them for that reason is a bit unethical in my opinion.

    But overall its a good move for low cost airlines.

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